Refund Policy

1. Eligibility for Refunds:

We accept refund requests for items that are returned in their original condition within 7 days of purchase. Please note it may take up to 10 business days for the credit to appear on your account.
To be eligible for a refund, your item must be unused, in the same condition that you received it, and in the original packaging.

2. Non-Refundable Items:

Several types of goods are exempt from being returned for a refund:
- Gift cards and downloadable software products are non-refundable.
- Personalized items that are specially made or customized for you cannot be returned unless there is a manufacturing defect or damage.

3. Refund Process:

To initiate a refund, please contact our Customer Support team at info.thedelightones@gmail.com within 7 days of receiving your order.
Please provide your order number and details about the item(s) you wish to return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer's policies.

4. Return Shipping:

Customers are responsible for paying return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item).

5. Late or Missing Refunds:

If you haven’t received a refund yet, first check your bank account or contact your credit card company, as it may take some time before your refund is officially posted.
If you’ve done all of this and still have not received your refund, please contact us at info.thedelightedones@gmail.com

6. Exchanges:

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us and send your item to [address].

7. Refund Exceptions:

If an item is returned to us in a condition that is not eligible for a refund (e.g., used, damaged by the customer), the item will be returned to you at your expense.

8. Policy Modifications:

God's Delighted Ones reserves the right to modify this refund policy at any time. Any changes will be posted on this page.

Contact Information:

If you have any questions about our Refund Policy, please contact us at info.thedelightedones@gmail.com

Thank you for shopping with God's Delighted Ones. We appreciate your business and strive to ensure your satisfaction with every purchase.